Return and Refund Policy
At mybodyfiber, we understand that sometimes things don't go as planned and you may need to return or exchange a product. That's why we have developed a comprehensive Returns and Refunds policy to ensure that our customers have a hassle-free experience with us.
Returns:
We accept returns for most products within 30 days of purchase. To be eligible for a return, the product must be unused and in its original packaging. Please note that certain products such as perishable items, personalized items, and final sale items are not eligible for return.
To initiate a return, simply contact our customer service team and provide the reason for your return. They will guide you through the process and provide you with a return shipping label. Once we receive the product and inspect it, we will issue a refund to your original form of payment.
Exchanges:
If you received a damaged or defective product, we are happy to exchange it for you. Simply contact our customer service team and provide them with a photo of the damaged item. We will then ship a replacement item to you at no extra cost.
Refunds:
In case of a return, we will issue a refund to your original form of payment within 7-10 business days after we receive the product. Please note that the original shipping fees are non-refundable and the cost of return shipping will be deducted from your refund.
In the rare event that your package is lost or stolen during transit, we will issue a full refund or replace the product at no extra cost to you. However, we are not responsible for any packages that are marked as delivered but are not received by the customer.
Cancellation:
You may cancel your order within 24 hours of placing it. If the order has already been shipped, you will have to initiate a return once you receive the product.
Quality Assurance:
At mybodyfiber, we take pride in providing our customers with high-quality products. However, if you are unsatisfied with the quality of a product, please contact our customer service team and we will do our best to address the issue.
Customer Service:
Our customer service team is available to assist you with any questions or concerns regarding our Returns and Refunds policy. You can reach us through email, phone, or live chat on our website.
We strive to make the returns and refunds process as smooth and convenient as possible for our customers. Our goal is to ensure that you are completely satisfied with your purchase from mybodyfiber. We are committed to providing you with the best shopping experience and will do everything in our power to make it right if something goes wrong. Thank you for choosing mybodyfiber as your one-stop shop for all your supplement and vitamin needs.
